先上英文版的。
I sent a Rado watch to Grahams at Rundle Mall yesterday (Dec 28, around 6.30pm) to remove 6 links from the watch band. Look, I sent it to Grahams instead of other random watch repairs shops because Grahams is a Rado authorized dealer. But Grahams can't even do the simplest task -- removing links from watch band, without leaving scratches and hammering marks caused by pin removal tool. The lady totally denied it at first and said those marks and scratches were already there when I sent it in. Hello? If it's only tiny scratches, you could argue that I failed to notice them when I bought it. But hammering marks?! Would a newly bought watch have hammering marks caused by pin removal tool? After a while she said, and I quote: "You asked me to take the links off, I took it off. I am not responsible for the scratches. It's normal, and there's nothing I can do about it." At this point she kind of admitted the hammering marks were caused by her, but still, NO APOLOGIES were given, at all. And charged me $20 for this shit. So guys, be warned, send your watches to Grahams at your own risk. (They said) They are not responsible for any damages done to your watches.